What is VoIP and do I really need it?

Plainly answered, VoIP is Voice over Internet Protocol.

This describes a technology where voice travels over a data network (or the Internet) rather than a traditional line.

How exactly is VoIP utilized for voice communication?

VoIP is utilized in a variety of ways: to connect phones within a single system in a single office, to seamlessly connect phones in multiple physical locations, to network two phone systems together, and to provide telephone lines to your location.

Should I upgrade to IP (VoIP) technology?

This is a very common question and we get calls all the time to upgrade a system to IP or VOIP (Voice over IP) technology. Do you need it? Will it provide the return on investment you are looking for?

These are just the beginning questions. We will help you answer them all before you take your next step. As always we recommend sorting through these questions with an STC communications representative who not only understands telecom technology, but one who also cares about your business. We would be happy to take your call or email and answer any questions you may have. Listed below are some common guidelines to help you with your decision.

  • If you want the most current technology with the most features that you know will be around in the future, then a VoIP system is probably the only choice. Contact us now to discuss your new VOIP system.
  • If you want all of the newest features, but aren’t ready to spend the money on a completely new system or new phones, then a Hybrid system is probably a better choice. Contact us now to discuss your Hybrid phone system solution.
  • If you currently do not have remote offices or people working from their home, then you probably don't need to spend the money on an IP phone system.  Traditional telephone technology (also called TDM) has provided high-quality, reliable telecommunications for decades, and we can often provide you with many of the same features you will get with a VoIP system in a more cost effective solution.

I want to combine my voicemail, email and faxes. Do I need to upgrade to IP technology?

While many IP phone sales people will tell you yes, the real answer is probably not. There is unified messaging technology available that will work with your current system that is much more affordable alternative to VoIP technology.

Contact us to learn more about STC's unified messaging solutions for your business.

I want to add remote employees or enable phone lines from home. Is IP what I need?

This is one of the main benefits of an IP telephone system.  With our Panasonic hybrid systems, you can enjoy the lower cost of TDM technology for the phones in your office, and have the benefits of VoIP for the telephones located outside your office.

I want to setup a distributed call center or a currently ran distributed call center. Should I upgrade to VoIP?

This is one area where a VoIP telephone system can offer tremendous savings to your business by allowing you to use your staff in the most cost-effective way possible.  Because VoIP allows every phone in your entire organization to act like they are all connected to a single, large telephone system, the possibilities are endless.

Click here to explore the best in new IP phone systems.